SHIPPING/RETURNS/REFUNDS

ORDERS

  • We cannot make any changes to your order once it has been placed.
  • Please ensure all your information is correct before placing your order.
  • Questions or concerns can be addressed at "roninrebelsemail@gmail.com"

 

RETURNS

  • We are currently not accepting returns until further notice.
  • All sales are final.
  • Questions or concerns can be addressed at "roninrebelsemail@gmail.com"

 

REFUNDS & EXCHANGES

  • Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at "roninrebelsemail@gmail.com" within 7 days. Please provide photos of the wrong/damaged items and we’ll sort that out for you.
  • At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at "roninrebelsemail@gmail.com" within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

TRACKING

  • You will receive an email when your order ships out along with a tracking number.
  • If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.

U.S. SHIPPING POLICY

It can take 3-7 days to fulfill your order, after which is shipped out. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the fulfillment time. Standard shipments will ship via USPS, UPS, DHL, or similar service for the fastest available delivery time. Your tracking information will be provided via email once the item is fulfilled and processed for shipping.

DELIVERY CLAIMS

Ronin Rebels does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Email us at "roninrebelsemail@gmail.com" within 7 days and we will provide support for non-delivered items.

 

INTERNATIONAL SHIPPING POLICIES

Fulfillment of your product will usually take 3-7 days, afterwards we process and ship. Below are the estimated shipping times based on location.

Europe: 6-8 business days

Australia: 2-14 business days

Japan: 4-8 business days

International: 10-20 business days

 

CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Ronin Rebels.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.